After An Order Is Placed

  • Once the order is placed, a confirmation will be sent to your email address.


Order Processing Time

  • The normal production time would take 5-7 business days after the proof is approved.
  • For Customized Order - The digital proof option is only valid for 3 days if no changes are requested within 3 days or if no response from the customer, this will be considered auto-approved. The production of the order will start. We suggest that all customers approve the orders or make all changes and finalize their orders in 3 days from the time of placing the orders. The order will remain on hold until the proof is approved. Please keep in mind that late approval of the proof will move the delivery date selected whether it is free shipping or paid shipping. Please note that this is already affecting the production and shipping time.


Shipping Options and Cost

  • We use the fastest shipping method from different couriers depending on the delivery date chosen by the customer. Ordinary Express (7-14 days delivery); Expedited Express (5-7 days delivery)

Delivery Address & P.O Boxes

  • We would require a physical address instead of a PO Box.
  • Though please note that we shipped to APO or FPO address via USPS (delivery might take longer than expected)


International Order and Shipping Rates

  • Product prices are firm unless otherwise changes have been requested (size, qty, etc)
  • We offer free shipping on orders over $100 (additional charges will apply for expedited delivery).


Tracking Order

  • Once the order has been shipped, an email notification will be sent.


Late Delivery, Package Lost, Missing items

  • In the event that your package is tagged as late delivery and has been shipped, please note that once the order has been shipped and in transit, any unforeseen delays - our hands are tight and we no longer have control of the package. Please contact the courier for assistance and other options.
  • If the package is lost, or status is delivered but not delivered, please contact the courier for assistance to file a claim. Secure the case number before ending the call.
  • Drop us an email with order no. at with a short description of your problem. Our Sales representative will reach you within 24 hours.
  • For Missing items and all other concerns, please drop us an email with order no. at and our sales representative will review the issue with a short description of your problem.